Shipping policy
The Beam operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). The Beam is powered by Shopify, which enables us to provide the Services to you. This Shipping Policy outlines how orders are processed, fulfilled, and delivered when you make a purchase using the Services.
By placing an order, you agree to the terms outlined in this Shipping Policy.
Order Processing
All orders are processed once payment has been successfully received. The Beam operates on a prepaid basis only and does not offer Cash on Delivery (COD).
Orders are typically processed within 1–3 business days, excluding weekends and public holidays. Processing times may vary during peak periods or due to unforeseen circumstances.
Once your order has been processed, you will receive a confirmation and, where applicable, tracking details via email or WhatsApp.
Shipping and Delivery
The Beam partners with reliable courier services to deliver orders within South Africa. Delivery times depend on your location and the courier service used.
Estimated delivery timeframes are typically between 2–7 business days after dispatch, depending on your address and external factors such as courier delays or high-demand periods.
While we strive to meet estimated delivery times, The Beam does not guarantee specific delivery dates, as delays may occur beyond our control.
Shipping Costs
Shipping fees are calculated at checkout based on your delivery location and order details. Any applicable shipping charges will be clearly displayed before you complete your purchase.
In some cases, promotional offers may include free or discounted shipping, which will be specified on the website at the time of purchase.
Order Tracking
Once your order has been dispatched, you will receive tracking information where available. You may use this information to monitor the progress of your delivery through the courier’s tracking system.
Delivery Responsibility
It is the customer’s responsibility to provide accurate and complete shipping details at checkout. The Beam is not responsible for delays or failed deliveries caused by incorrect or incomplete address information.
If a package is returned due to an incorrect address or failure to receive the order, additional shipping fees may apply to reattempt delivery.
Risk of loss and ownership of the products pass to the customer upon successful delivery to the address provided.
Shipping Delays
Delays may occur due to factors outside of our control, including courier issues, high order volumes, weather conditions, or logistical disruptions.
The Beam will make reasonable efforts to assist in resolving any delivery issues, but cannot be held responsible for delays caused by third-party courier services.
Damaged or Lost Packages
If your order arrives damaged or appears to be lost in transit, please contact us within 48 hours of the expected delivery or receipt.
We may require supporting evidence such as photos, videos, or tracking confirmation to investigate the issue. Once reviewed, we will work with the courier to resolve the matter where applicable.
Contact Us
If you have any questions regarding shipping or delivery, you may contact The Beam:
Email: info.thebeamofficial@gmail.com
WhatsApp: 063 658 0038
Location: Johannesburg, South Africa